Human Factors Expert - Industrial Manuals & Training (Toolbook) - RCS Performance Systems, Inc.

<b>RCS specializes in client-specific training programs to support<br> operations, maintenance, health & safety, orientation, quality,<BR> and basic industrial skill development.<BR><BR> Lean Learning is the selection and balance of all forms of training,<BR> from classroom to e-learning, and knowledge management, from the<BR> traditional operators manuals to electronic performance support<BR> systems. No one approach fits all situations, but failure to consider<BR> the right mix leads to waste as certainly as failure to adopt<BR> Lean Manufacturing practices. Every tool and goal you use to achieve<BR> Lean Manufacturing has its counterpart for employee education and<BR> training.</B> From the beginning of the company, our niche<br> has been to develop highly visual training <BR> environments that the trainee interacts with.<BR> For the last several years, we have chosen<BR> SumTotal's AICC and SCORM compliant<BR> Toolbook II as our application of choice to<BR> continue that learning strategy in multimedia<BR> CD-ROM, LAN, Intranet, and Internet-based<BR> training for a wide range of topics.<BR><BR> To accommodate the customers who do not<BR> chose to allocate their IT resources to training <BR> system maintenance, RCS is aligned with an <BR> ASP to host Web-based training that we develop.<BR> With our origins in the aerospace industry over 35 years ago, we<BR> work with a wide range of manufacturing and service companies,<BR> with a majority of projects in:<BR><BR> high technology products<BR> transportation<BR> steel making<BR> food manufacturing<BR> healthcare industries<BR><BR> RCS is headed by a Fellow of the international<BR> Human Factor & Ergonomics Society. Expert Testimony Dr. Robert C. Sugarman, PhD, PE, provides expert testimony in criminal and<BR> civil trials (both defense and plaintiff) employing his unique combination of<BR> expertise in physics and human factors psychology: <BR><BR> product design equipment design<BR> workspace layout ergonomics<BR> physics cognitive psychology<BR> perception warnings and labels<BR> instructions and training industrial accidents<BR> construction site accidents vehicle accidents<BR> slip and fall human-computer interaction<BR><BR> Dr. Sugarman is frequently recommended by the Technical Advisory Service<BR> for attorneys (TASA). He has been a featured <a href="http://www.rcspsi.com/articles.htm">columnist on Human Factors</a><BR> for the<em> Buffalo Law Journal</em>. <H3>Human Factors Scope</H3> Since its inception during World War II, human factors, as<BR> a specialty of psychology and industrial engineering, has been<BR> focused on the efficiency, safety, and comfort of things that <BR> people interact with at work or leisure. Our experience includes:<BR><BR> Experimental Research<BR> System and Product Design<BR> Standards Development<BR> Workplace Evaluation<BR> Expert Testimony<BR> Human-Computer Interaction Michigan-based Guardian Industries has hired local RCS Performance Systems, Inc. to create multilingual training courses for its glass manufacturing plants on four continents. From raw materials to annealing, RCS is developing a series of basic and advanced technical training courses for new hires and experienced workers. Guardian makes this training available to employees around the world on its secured Internet site. <BR><BR> Guardian’s float glass plants produce high quality flat panels by pouring molten glass onto a pool of liquid tin in around-the-clock operations. Any disruption of this continuous process can cause very expensive loss of production and may jeopardize the life of the furnace in plants that cost hundreds of millions of dollars to construct. Guardian supervisors see these courses as a way to avoid costly mistakes and to have a ready reference available for refresher training. The lessons include photos and animations of actual plant installations, test questions with feedback, and reference material. <BR><BR> RCS has been working with Guardian’s Geneva NY plant and other US locations to create the lessons and exams with corresponding English narration. Plants from Thailand to Hungary have asked for these courses in their native languages so RCS is now inserting guardian-provided translations into the programs. RCS’s Project Manager, Dr. Robert Sugarman says, “We are working with overseas plants to obtain accurate translations of this very technical information. Then we will hire local voice talent to re-narrate the text into their native languages.” <BR><BR> The Guardian contract manager says that, “this training will provide a benchmark for safety awareness and reduce the risk of production upsets that can cost tens of thousands of dollars in lost production.” <BR><BR> RCS, a human factors engineering company located near the Buffalo-Niagara International Airport, has developed industrial training for major local, national, and Canadian industries for over 20 years. RCS also helps industrial customers design safe and ergonomically correct products and usable operations manuals, and provides expert testimony for personal injury litigation. Personal injury analyst. BA, MS, SM, PhD in physics & psychology (including MIT); 40 yrs R&D, teaching, trial testimony, industrial training, 'in the trenches'. Perception, vision, warnings, equipment/product design, vehicle/industrial accidents. Dr. Sugarman is a Fellow of the Human Factors & Ergonomics Society and a member of the American Psychological Association. He holds an appointment at SUNY at Buffalo. Dr. Sugarman has conducted R & D in instructional system development, perceptual processes, vehicle driving, human-computer interaction, equipment design and evaluation, and physiological processes. He has authored over 60 papers and publications, numerous training programs, and five patent disclosures (one US patent awarded), and is a contributor to the Human Factors Engineering Guidelines and Preferred Practices for the Design of Medical Devices, ANSI/AAMI HE48-1993, Human Factors Design Process for Medical Devices, ANSI/AAMI HE74:2001, and current revisions. Dr. Sugarman's projects include an evaluation of a system to prevent drunken driving, an investigation of factors contributing to decreased alertness during long-duration low-event driving, studies of camouflage, and programs requiring the design of operator-computer and operator/maintainer-machine interfaces. He was selected by the international Human Factors and Ergonomics Society to participate in a program to develop a comprehensive human factors plan for the Nuclear Regulatory Commission. Dr. Sugarman’s primary current work is the development of multimedia training programs for industrial operations, environmental health & safety, and maintenance for light to heavy industry. He also conducts classes on ergonomics for safety and ergonomics teams. He recently was employed to manage quality for the construction of the Buffalo Life Sciences Complex for Turner Construction Company. In 2003, he was an invited columnist on Human Factors for the Buffalo Law Journal. Dr. Sugarman provides expert testimony in criminal and personal injury trials (both defense and plaintiff) applying his unique combination of expertise in physics and human factors psychology to: vehicle accidents, industrial and construction accidents, perception and vision, warnings and labels, product and equipment design induced errors, medical equipment errors, training, instructions and procedures, individual differences, cognitive psychology, situational awareness, slip and fall, ergonomics and workplace layout, physics and optics statistics and Experimental Design simulations and Mockups experimental Proof and Reenactment </b>